ORDERS CLOSE 10PM TUESDAY: USE CODE FARMFRESH FOR $10 OFF YOUR FIRST ORDER

Frequently Asked Questions

When will orders be open?

Orders will open at 11.00am on Sunday and will close at 10.00pm on TUESDAY every week for your to shop our range of organic fruit, vegetables and produce. Our growers and producers will then be busy getting your orders ready.

Is there a minimum order?

Yes, we have a minimum order of $40.  Although… we really don’t think you’ll find it hard to hit it with all the awesome local, fresh, organic products we have available.

How much will I pay for delivery?

Our delivery fees work on a tiered structure. Orders up to $150 will cost $8.50 for delivery.  Orders over $150 will cost $5.50 for delivery and orders over $200 will be delivered to you for free.

When will my order be delivered?

DELIVERY TIMES:

South Auckland - Friday 4pm - 9pm
West Auckland - Friday 4pm - 9pm
Central Auckland - Saturday 5.30am - 2pm
Hibiscus Coast - Satuday 5.30am - 2pm
North Shore - Saturday 12pm - 4pm
Waikato - Saturday 7am - 4pm

PLEASE NOTE: for early morning deliveries, our drivers will not knock on your door at an unreasonable hour and will leave your goodies at your door.

Please refer to the delivery map for delivery zone colours.

If you order chilled goods and you are not going to be home (or your delivery is early morning), please leave a chilly bin out for our driver to place your items in.

Where do you deliver?



Can you add one of my favourite products?
Of course! We’re always happy to hear from our customers and will work with you to list products that you just can’t live without.

Can I edit or change my order?
We’re always working to make managing your order easy however at the moment it’s not possible to remove something or cancel an order through the site, but it’s on its way.
If you’d like to add more organic items to your order before the order deadline, email us first. We’ll provide you with a code so you don’t have to pay for delivery twice. You then go online and make another order adding the extra products you want. Use the the code we sent you earlier at checkout.
You are unable to remove items or request a refund, as once your order is submitted, our processes are set in motion immediately. If you need help, just email auckland@ooooby.com 

How do I pay?
We accept all major credit and debit cards.

Why is some of your food not organic?
We love organic food - and we think organic is a better approach for both farms and food producers, since it is respectful of the land, people and animals involved. But we also believe that small and local means better, fresher food, so we take a wider approach with everyone involved in sustainable food production - not just those certified as organic. We think knowing exactly who is behind your food is just as important.